Shipping policy

Shipping Policy

At Hundred Carats, we strive to deliver your made-to-order jewelry safely and promptly. Please read the following policy carefully before placing an order.

1. Processing Time

All our jewelry is crafted to order. Estimated production times are 2–3 weeks from the date of order confirmation. You will receive an email notification once your order is ready to ship.

2. Shipping Methods & Costs

Shipping costs are calculated at checkout and vary depending on the destination. We currently offer the following shipping options:

  • Standard Shipping (UK): 3–5 business days after dispatch

  • International Shipping: 7–14 business days after dispatch

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or unforeseen events.

3. Risk of Loss

Once your order is handed over to the carrier, all risk of loss or damage transfers to you. Please ensure someone is available to receive the package. In case of non-delivery, you must contact the carrier directly with your tracking information for assistance.

4. Duties, Taxes & Import Fees

For orders shipped outside the UK, the customer is responsible for any applicable customs duties, import taxes, or fees imposed by the destination country. We recommend checking your local import regulations before placing an order. Refusal to pay such fees may result in the package being returned or disposed of by the carrier.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor your shipment until it reaches your doorstep.

6. Shipping Restrictions

We currently ship to most countries worldwide. However, certain regions may have shipping restrictions due to customs regulations or carrier limitations. If your location cannot be serviced, our customer support team will contact you promptly.

7. Lost or Damaged Items

If your order arrives damaged or lost, please contact us immediately at contact@hundredcarats.com with your order number and a description of the issue. We will work with the carrier to resolve the problem.

8. Contact Us

For any questions regarding shipping or delivery, please reach out to our customer service team at contact@hundredcarats.com. We aim to respond within 1–2 business days.