Terms of service
Terms & Conditions
By accessing or using this website (hundredcarats.com), you agree to be bound by the following Terms & Conditions (“T&C”). We may occasionally update or modify these T&C, and any continued use of the Site after such changes indicates your acceptance of the new terms. If you do not agree to these T&C, please discontinue use of the Site immediately.
1. General
1.1 Eligibility
If you are under 18, you must inform your parent or guardian about our Privacy Policy and obtain their consent before registering or placing any orders through this Site.
1.2 Policies
Your use of the Site is governed by the T&C and by any other policies referenced (such as our Privacy Policy). Please read these documents carefully. If you do not agree with any changes to these policies, you must stop using the Site.
2. Company Information
These T&C govern the relationship between Hundred Carats (“we,” “us,” or “our”) and any person (“the customer” or “you”) placing an order for made-to-order jewelry products via this Site. We are a UK–based business operating under the applicable laws of the United Kingdom.
3. Prices
3.1 Currency and Taxes
All product prices are shown in American Dollars (USD) unless otherwise stated. Prices may be displayed exclusive of shipping costs, which will be added at checkout.
3.2 Price Changes
We reserve the right to modify prices at any time without prior notice. The applicable price is the one displayed on our Site at the time your order is placed. If you pay with a credit/debit card denominated in a currency other than USD, the final price will be subject to the exchange rate and any fees applied by your card issuer.
3.3 Duties & Import Taxes (DDU)
For orders shipped outside of the UK, the customer is responsible for any applicable import duties, taxes, or fees imposed by the destination country. If you refuse to pay such duties and the package is returned or disposed of by the carrier, we may be unable to provide a refund or may deduct associated return costs from any refund.
4. Acceptance of Orders
4.1 Order Confirmation
All orders are subject to confirmation of payment. We reserve the right to cancel or refuse an order if we are unable to obtain payment authorization, if the product is out of stock, if there are shipping restrictions, or if the product fails our quality checks.
5. Made-to-Order Items
5.1 Production Time
Our jewelry pieces are crafted to order. Estimated production times (e.g., 2–3 weeks) are provided on the Site. We will inform you if there are significant delays or unforeseen production issues.
5.2 Shipping Once Ready
When your made-to-order product is completed, we will ship it promptly and email you with tracking information. Occasional early completions may occur. We reserve the right to ship items as soon as they are ready.
5.3 Cancellation Requests
If you wish to cancel a made-to-order item, please contact us immediately. Due to the personalized nature of production, cancellation requests made after 10 calendar days from the order confirmation may not be accommodated.
6. Diamonds and Certification
Any diamond in our jewelry that is 0.5 carats or larger will be accompanied by an IGI certificate, verifying its authenticity and quality specifications.
7. Special Orders
7.1 Custom Requests
We may accept special requests or custom designs not listed on our Site. These custom orders are final sale and cannot be exchanged or refunded unless they arrive damaged or defective.
8. Shipping & Delivery
8.1 Delivery Costs
Shipping costs are calculated at checkout and vary based on destination.
8.2 Delivery Times
Standard shipping times are approximately 3–4 business days once the item is ready. We cannot be held responsible for any delays caused by the carrier, customs clearance, or other external factors.
8.3 Risk of Loss
Once the order is handed over to the carrier, all risk of loss or damage transfers to you. In case of non-delivery, please contact the carrier with your tracking information for assistance.
9. Returns & Refunds
9.1 Return Period
You must check the condition of your product within 14 days of receiving it. Claims made after this period may not be accepted.
9.2 Return Authorization
To initiate a return, email us at contact@hundredcarats.com with your name, order number, and details of the product(s) you wish to return. Returns are the customer’s responsibility and expense unless the item arrives damaged or defective.
9.3 Condition of Returned Items
Returned items must be unused, undamaged, and in their original packaging. If the item is visibly worn or incomplete, we reserve the right to refuse the return or to deduct a restocking fee from your refund.
9.4 Refund Process
Once we receive and inspect your returned item(s), we will process a refund within 15 days, subject to compliance with these return conditions.
10. Payment & Transaction Security
10.1 Payment Methods
We accept major credit cards (Visa, MasterCard, American Express) and other methods clearly listed at checkout.
10.2 Secure Payment
Our payment system uses SSL (Secure Socket Layer) technology to protect your financial information. We do not store your full payment details. In the absence of negligence on our part, we cannot be held liable for any loss caused by unauthorized access to your data.
11. Customer Service
For questions, concerns, or support, you can reach our customer service team at contact@hundredcarats.com. We operate Monday through Friday (excluding public holidays in the UK) and aim to respond to all inquiries as quickly as possible.
12. Intellectual Property
All text, images, designs, and other content featured on the Site are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our express written permission.
13. Limitation of Liability
We use reasonable endeavors to ensure the accuracy and reliability of the Site and its content. However, we cannot guarantee it will always be error-free or uninterrupted. To the fullest extent permitted by law, we exclude liability for any indirect or consequential damages that arise from use of the Site or products purchased via the Site.
14. Governing Law
These T&C and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Kingdom. By using the Site, you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom for any disputes relating to these T&C.
15. Privacy & Data Protection
We may collect certain personal data to process your orders, for anti-fraud checks, or to personalize your experience on the Site. Any information you provide is subject to our [Privacy Policy], and by using the Site, you consent to these data practices.
Thank you for reading and understanding our Terms & Conditions. If you have any questions, please contact us at contact@hundredcarats.com. We appreciate your business and look forward to creating a beautiful, personalized jewelry piece for you.